英語口說講義搭配 ChatGPT 語音家教

提出客訴 Making a Complaint — 英語口說講義

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B1中級約 8 分鐘

Making a Complaint提出客訴

練習禮貌客訴：說明問題、要求解決方案並確認後續處理。

  • 服務情境
  • 口說
服務櫃台提出客訴的情境插畫

學會這些 · You will learn

  • 能禮貌開始客訴。 Start a complaint politely.
  • 能說明問題並要求解決方案。 Explain an issue and ask for a solution.
  • 能確認下一步與回覆時間。 Confirm next steps and follow-up time.

給 AIFor the AI tutor

提示詞難度
中級 B1

This page is my lesson handout — coach me through stages ①–⑥ in American English. Speak at a natural, unhurried pace (B1); stay in English and push fluency. Lots of speaking with instant pronunciation & grammar feedback. No filler — just start stage ①.

各區塊也有「完整指引」可單獨展開給 AI 讀

Student controls

練習導覽

① 開 ChatGPT 語音並分享本頁螢幕給 AI；② 點 1–6 跳到各區塊，可開大字模式；③ 卡住就點下方「救援句」照念。

單字與片語Vocabulary

AI 帶你念每個單字與例句，你跟著念一次，注意音標發音。

  • complaintnoun

    /kəmˈpleɪnt/

    客訴；抱怨

    “I'd like to make a complaint.”

  • issuenoun

    /ˈɪʃuː/

    問題

    “There is an issue with my order.”

  • solutionnoun

    /səˈluːʃən/

    解決方案

    “What solution can you offer?”

  • managernoun

    /ˈmænɪdʒər/

    經理

    “Can I speak to a manager?”

  • refundnoun

    /ˈriːfʌnd/

    退款

    “Can I get a refund?”

  • follow upphrasal verb

    /ˈfɑːloʊ ʌp/

    追蹤後續

    “When will you follow up?”

例句與文法Examples & Grammar

AI 先示範念一次，你跟著念一次；再試著用例句替換看看。

  1. I'd like to make [a complaint].

    用法用 I’d like to make a complaint 禮貌表達客訴。

    • I'd like to make a complaint.
    • I'd like to explain an issue.

  2. There is an issue with [order/service].

    用法用 There is an issue with... 清楚說明問題來源。

    • There is an issue with my order.
    • There is an issue with the room.

  3. What [solution] can you offer?

    用法用 What solution...? 詢問對方能提供什麼處理。

    • What solution can you offer?
    • When will you follow up?

情境考題Situation Quiz

AI 會一題一題問你「這裡可以怎麼填？」先自己想，再聽 AI 的回饋。

  1. 你想提出客訴。

    I'd like to make a ___.

    看答案

    complaint

    complaint = 客訴。

  2. 你要說訂單有問題。

    There is an ___ with my order.

    看答案

    issue

    issue = 問題。

  3. 你想問解決方案。

    What ___ can you offer?

    看答案

    solution

    solution = 解決方案。

  4. 你想找經理。

    Can I speak to a ___?

    看答案

    manager

    manager = 經理。

簡易對話Simple Dialogue

AI 念一句、你接一句；念熟後交換角色，再試著用自己的資訊替換。

念熟之後，交換角色再練一次。

  1. 服務人員

    Hello. How can I help?

  2. 顧客

    I'd like to make a complaint.

  3. 服務人員

    I am sorry to hear that. What is the issue?

  4. 顧客

    There is an issue with my order.

  5. 顧客

    What solution can you offer?

  6. 服務人員

    I can ask the manager and follow up today.

模擬對話Simulated Dialogue

看著客訴卡，禮貌說 complaint，描述 issue，詢問 solution / refund / manager，最後確認 follow up 時間。

AI 開場“Hello. How can I help you today?”

Polite service request

Customer Complaint Card

Issue

Order
Wrong item
Receipt
#318
Requested solution
Refund or replacement

Next steps

Manager
Available
Follow up
Today by 5 p.m.
需要範例？看一段參考對話
  1. 服務人員

    Hello. How can I help you today?

  2. 顧客

    I'd like to make a complaint.

  3. 顧客

    There is an issue with my order. I received the wrong item.

  4. 服務人員

    I am sorry about that.

  5. 顧客

    What solution can you offer? Can I get a refund?

  6. 服務人員

    I will ask the manager and follow up today by five.

總結與挑戰Wrap-up & Challenge

回顧 complaint、issue、solution、manager、refund、follow up。

課後挑戰 · Your challenge

Make a polite complaint, explain the issue, ask for a solution, and confirm follow-up time.

挑戰：禮貌提出客訴，說明問題，要求解決方案並確認追蹤時間。

做得好！準備好就跟 AI 說 "I'm ready!" 開始挑戰吧。